Workforce Collaboration Case Study: Ready for Retail Training for Refugee Youth

Photo Credit: ACC-DEN

Photo Credit: ACC-DEN

ECDC’s African Community Center of Denver, CO (ACC) shares what they have learned through a very successful training program for refugee youth that partners with two American Job Centers, funds ACC’s retail customer service training program and builds workplace skills for refugee youth.

Read the case study online or download a PDF version if you prefer. You will learn

  • how and why ACC began partnering with mainstream workforce centers;
  • how to register as an Eligible Training Provider to gain eligibility to receive WIOA training funds for participant training;
  • how ACC’s Ready for Retail training program developed over time and what participants say about how they benefitted; and
  • some of the lessons ACC learned that you can replicate in your own efforts.
About Higher’s Workforce Collaboration Case Study Series

This case study, written by Higher Peer Advisor Carrie Thiele, ACC Training Program Manager, is the first of five that Higher will make available over the coming months to help us all learn from each other about successful strategies for strengthening our collaboration with the mainstream workforce system so that refugees can better access workforce services provided across the country for all U.S. job seekers.

If you are collaborating with the workforce system in your community and want to share what you’re learning with peers across the country, get in touch at


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