Employment in the hospitality field is one of the top three industries for newly arrived refugees in the United States. However, housekeeping can be more than just a refugee’s first job, it can also be a career. The International Institute of Minnesota knows that refugees can grow into a variety of positions in this field with the assistance of their Hospitality Careers Pathway Program (HCPP). The HCPP provides three different courses; Hotel Housekeeping, Supervisor Training and College Readiness in Hospitality. Hotel Housekeeping is a 6 week course focused on training hotel housekeepers on the basics of job. Supervisor Training is a 6 week course that helps people currently working in the industry to move into supervisory positions with a focus on managing employees, data entry and personal development plans. College Readiness in Hospitality is a 16 week course to prepare students for the Hospitality Pathways Program at Normandale Community College. The course accompanies students through a career-focused college hospitality management course, helping students to earn 8 free college credits.
HCPP uses an empowerment-focused model that draws on student experiences, allowing students to shape the classroom leadership curriculum and provide advice to each other about navigating the American workplace. In addition, all participants are able to practice customer service industry-specific English and soft skills.
In order to register for the Hotel Housekeeping class, students need to be motivated to work in the hospitality industry and read and write in English. Hospitality experience is required for the supervisory or college readiness courses. All courses are free and include a 1-month bus pass to offset transportation costs. Program costs are primarily funded by Women United under the Greater Twin Cities United Way.
A Success Story
Dorcas is an asylee from Liberia who came to the US in 2013. After completing Hotel Housekeeping at IIM, she obtained her first job. Dorcas continued to take Supervisory Training after starting her job and she now works as the Director of Housekeeping at a hotel. She is also enrolled in Hospitality Pathways Program at Normandale Community College, pursuing a certificate in Hotel Operations. Read her entire story here.
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