There have been a variety of phone call scams over time that target newcomers. These fraudulent calls are aimed at scamming people to steal their identity or gain access to their finances. As resettlement staff, we have a responsibility to warn our clients about these phone call scams so they do not get tricked into revealing personal information.
Our contacts at the Department of Labor recently alerted Higher to a new scam: within the past few weeks, there have been reports of phone calls made from a Department of Labor phone number (202-693-2700) soliciting personal information or promising funds to those receiving the calls.
Higher is reporting that the Department of Labor has not authorized any of these calls. Please let your clients know that the Department of Labor does not and will not solicit personally identifiable information, such as Social Security numbers, over the phone.
Tell your clients that if they receive a call from anyone they do not know requesting personal information, they should consider it a spam call and hang up. The Federal Trade Commission (FTC) offers helpful information about protecting yourself against fraud of all types; for more information, please visit their Scam Watch.
The FTC tracks and investigates fraud cases that are perpetuated by telephone. Anyone who has been targeted by the recent telephone scam should file a complaint with the FTC.The online complaint form is available in English and Spanish.
If you have multiple clients receiving calls from the DOL number, you should report the situation by calling the U.S. Department of Labor at 1-855-522-6748.