Interactive Games for Developing U.S. Workplace Skills

The U.S. workplace often emphasizes three skills—speed, accuracy, and organization. Refugees, as well as other applicants, need to be prepared to finish tasks quickly, yet pay attention to details and follow specific instructions. One strategy from the field, to evaluate and expand these capabilities for clients and prepare them for jobs, is to use interactive games and activities such as Legos or Tetris in job readiness classes.

In Ohio, the Catholic Social Services of the Miami Valley’s (CSSMV) employment team learned of several tests, which were games, employers were using in the hiring process that fit well in job readiness classes or one-on-one skill assessments. The team decided to implement several corollary games to help build client’s confidence on skill based tests given during interviews. Introducing these games to refugees in job readiness classes is fun, and can be useful for building and evaluating job skills.  These games are accessible to a wide range of English levels. Using them in multi-level classes where pre-literate and highly skilled participants are present might optimize time and efficiency when preparing refugees for the U.S. workplace.

Perfection: the goal is to match each piece into the correctly-shaped slot within a specific time frame. This game is used with refugees preparing for work at industrial laundries, distribution centers, electronic assembly warehouses and other positions that require finger and hand agility. Perfection was introduced to the employment team by a hiring manager at a local linen supply company.

 

Legos: the goal is to build and match the color and shape of Legos models within a specified period of time. Legos are used as a hiring test by an Ohio company that designs and builds electronic motors which are sold internationally. Practicing Legos in job readiness classes helps employment staff to evaluate if a client was ready to move forward in applying for certain types of jobs.

“My favorite activity is a group Legos session where clients race the clock (and each other) to build small trucks, motorcycles, airplanes, etc. The directions for the Legos models are just pictures and arrows in sequential order. If you are working with clients who are non-English speakers, or may speak some English but read very little, you can still get a good measure of the skills needed for certain jobs,” said Gretchen Pfaff, Employment Coordinator at CSSMV.

 

Memory Match: the goal is to turn over two cards of the same picture from an array of cards. You can create your own set of memory cards including basic vocabulary for industry tools, foods and shapes, allowing clients practice of key English words at the same time. This game is used by employment staff to help build a client’s ability to concentrate, learn key words for particular jobs, and practice English.

Tetris: the goal is to rotate shapes to form continuous lines. This game is used by a particular employer that required staff to load and unload boxes off and onto trucks.

Job Ready Bingo: Job ready Bingo is used in job readiness classes to practice employment vocabulary such as documents needed to work, job cycle, and shifts. The goal is for each participant to quickly identify the called word on their game card and cover the space with a marker. This game helps to evaluate a clients’ understanding of the material taught in class, listening skills, and the ability to follow directions, and it reinforces key English vocabulary.

What games or interactive activities do you use to teach everyday U.S. workplace skills with your clients? Share with us at higherinformation@lirs.org.

Identifying Job-Getting Personal Qualities

Refugees looking for their first job in America often underestimate the value of informing potential employers about personal character qualities that bolster their employability.  The following exercise helps job search clients identify their own employment-worthy character traits and develop greater confidence in their own ability to get a job in the United States.

Introduction:  In order to ‘sell’ oneself in the job market, it is necessary to know exactly what it is that one has to offer.  In this exercise, participants will identify their own positive personality traits valued by American employers.

Time: 5 – 10 minutes

Materials: Copy of “My Personal Qualities” (below) for each participant.

Procedure:

  • Distribute a copy of the handout to each job search client. It may be helpful to provide a bi-lingual version to help clients learn the meanings of the English terms.
  • Ask participants to check off all the personality traits that they possess.
  • Once they are done, ask them to identify the top 5 traits that they possess and that relate to the job they hope to do (e.g. if one hopes to be a truck driver, then “dependable” may be a more important personal quality than “cheerful”).  Ask clients to think of a time when they successfully used each of these 5 traits (on the job or otherwise), and to be prepared to talk about it.
  • Ask participants which 5 personality traits they think most employers most look for when hiring a new employee. There is no one right answer to this question, but for the following are qualities that many employers look for when considering to hire someone:  positive attitude, punctual, works well with others, self-starter, adaptable, and self-managed learner.

For a variation on this discussion ask participants which top qualities they would look for in an employee if they were the business owner.

My Personal Qualities

Put a check beside the words that are true regarding you…

___  Well-organized                                         ___   Hard-working

___  Ambitious                                                   ___  Active

___  Flexible                                                      ___  Energetic

___  Cooperative                                               ___  Responsible

___  Punctual                                                     ___  Neat

___  Alert                                                            ___  Friendly

___  Motivated                                                   ___  Polite

___  Honest                                                        ___  Independent

___  Efficient                                                     ___   Relaxed

___  Confident                                                   ___  Intelligent

___  Dependable                                              ___  Competent

___  Knowledgeable                                        ___  Thorough

___  Adaptable                                                   __  Curious

___  Disciplined                                                ___  Helpful

___  Mature                                                        ___ Caring

___  Creative                                                    ___  Open-minded

___  Funny                                                        ___  Patient

___  Careful                                                      ___  Respectful

___  Reliable                                                     ___  Willing to learn

___  Positive Attitude                                       ___  Works well with others

___  Self-starter                                                ___  Self-managed learner

Now, list your 5 top personality strengths and think of an example of a time when you successfully used each one.

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Do you have any creative games you use in Job Readiness class? If yes, please write to us at information@higheradvantage.org

This post was written by guest blogger Daryl Morrissey, Cultural Orientation Coordinator at Lutheran Immigration and Refugee Service.

An eLearning Resource: Interview Behavior Videos

Ever wanted to be able to show clients what a bad interview looks like? Well you are in luck, check out Higher’s Online Learning Institute. You can access the complete module right now with your username and password.  If you aren’t already taking advantage of our 13 eLearning courses, sign up here for instant access to these videos and the other eLearning courses.

Here are 4 things to know about this exciting new resource:

  1. There are two short videos with examples of good and bad interview behaviors.
  2. You can also get transcripts and suggestions for using the module with clients in the companion resource section.
  3. More than 20 resettlement programs across the country are using our eLearning courses in their job readiness activities.
  4.  The job seekers in the videos are refugees. Thanks to them and to African Community Center (ACC), Denver, CO for helping out.

Here’s a sneak peek at Interview Behavior Videos. 

Email Higher at information@higheradvantage.org to let us know what you think, how you’re using our latest eLearning resource and what else would be helpful.

A More Interactive Approach for Job Readiness Class

The infographic below contains several tips when designing your job club curriculum. Best courses for refugee learners should not only include more interactivity, but aim for greater retention.  The current best practice is to introduce new material in 20 minute chunks. This does not mean job readiness classes need to be short, rather the lesson should be designed to reinforce those main ideas and core concepts.

For example, when teaching workers’ rights, you teach the right to a work place free from discrimination. Give real life examples of what discrimination looks like and share a story of a client who experienced discrimination. Then ask the group if they have ever experienced discrimination.

To give another example, when preparing clients for job interviews, you could do a lesson on hygiene and appropriate clothes to wear and then give clients 5 minutes to pick out a perfect interview outfit from a pile of clothes.

What have you found works best for your clients? Tell us your job readiness success stories or contact us for help on how to design a great curriculum. Email us at information@higheradvantage.org.

 

 

Reminder: Register for Tomorrow’s Webinar – Financial Literacy: How to Teach the Basics

money backgroundFinancial Literacy: How to Teach the Basics

Wednesday, December 7, 2016

2:00 – 3:15pm EST

This webinar will explore basic financial literacy topics to cover with clients to build a strong foundation for economic self-sufficiency. Presenters will highlight a variety of free financial literacy resources and will provide examples of community partnerships that can be replicated. Financial literacy curricula, job readiness activities and training tips will be shared throughout the training. 

Register here

Job Readiness Activities for Adult Learners

Last week in Denver, attendees in the job readiness session participated in an activity to list the tools, resources and activities they currently use with clients.  Here’s the combined list.  If possible, a link to a version of the activity is included.  If you have a different version of any activity, or you have any resources to add, please contact us so we can update the list!

Interview Practice

Mock Interviews

Record Clients & Play Back for Client

Practice Interview Questions

Interactive Activities

Job Readiness Bingo

Body Language Activities

Flash Card Bowling

Welcome Circle: Begin Class by Asking Everyone Name, Origin, Languages and their First Job

First Day: Classroom Expectations – Importance of Classroom Success

Incorporating Certificates after Job Day Trainings

Resume Jeopardy

Skills

Identifying Skills that Refugees Have – Physical vs. Personal Skills

Explain How to Transfer Skills

Look at Job Listing Examples and ask, “Do you have the skills?”

Presentations

Picture Heavy PowerPoint

Visual Resources

Pictures

Describe Career Dreams Using Pictures

Videos

Videos to show the Work Done at Different Jobs

Quality Control Video – Quality, Quantity

Cards

Realia – Safety Gear

Higher Resources

Higher Advantage Modules

U.S. Job Cycle Visual (page 2)

Guided Practice

Mock Hotel Environment – Practice

Dishwasher Training at Location

Time Clock Practice

Time Clock for Attendance

Production Line Simulation

6-Day Training Spurts (short-term)

Applications & Resumes

Resume Preparation

Filling out Applications

Applications Planted at Businesses

In Class Resume Building (Skeleton Version)

Practice Application

Job Search

How to Find Jobs

Digital Literacy

Computer Lab

Mobile Computer Labs

Group Discussions

Small Group Discussion about Hygiene & Dress

Small Groups – Have clients create their own business & say what skills are needed for job

Specific Training Topics

Safety Classes: Use signs with Pictures, explain what signs mean. Explain the importance of reporting issues

Lessons on Trauma and the Impact of Trauma

Workplace Culture (i.e. handshakes & other non-verbal communication)

Job Security/Responsibility to Communicate with Supervisors (2 weeks notice)

Coworker relationships, manners, mannerisms

Hygiene, Grooming

Transportation – Teaching bus lines

English Instruction

Translated Materials

Mandatory ESL

Teach Job-Appropriate Vocabulary

Community Partnerships

Clothing Donations as Incentives

Local Library Partnerships

Adding Social Enterprises into your Curriculum

Financial Literacy

I-9 & W-2 (Tax & Pay)

Explain Payroll, Direct Deposit and Tax Forms

Assist with Opening Bank Account

Translators/Interpreters

Record Videos of Interpreters

Assessments

Go Over Pre-Employment Assessment (Reading Comprehension)

Mock Interview/Application Process as Assessment

Other

Self-Reflection

Tour at Companies

CORE

Childcare (Paid Employees)

One-on-One Pre-Employment Counseling

Wish List

More Tactile Activities

Child Care Resources – Toys for Kids

Notes

Factoring in Trauma when making Job Placements

Meat Packing isn’t good for People with Trauma

How to Gain the Attention of Learners – Video & Infographic

One of today’s sessions in Denver is titled “Job Readiness Activities for Adult Learners“. The session is designed around the LIRS eLearning module, Adult Learning Principles, and focuses on seven steps to ensure learning, beginning with gaining the attention of learners. 

The session will begin with “The Balloon Game”, a fun activity that is easy to connect to the competitive nature of the U.S. job market. The short video below (an excerpt from Adult Learning Principles) explains how to conduct the activity.

 

Next week, we’ll share a list of tools, activities and resources that are effective in job readiness classrooms across the country. In the meantime, the below infographic has tips for gaining the attention of your audience so they are motivated and ready to learn, whatever comes next.

Please contact us for access to Adult Learning Principles in Higher’s Online Learning Institute

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Guiding and Facilitating Learning – Infographic

All of us are responsible for guiding and facilitating learning in some way.  You might be teaching soft skills to clients in the job readiness classroom or showing the new intern how to book a conference room.  Although this infographic contains tips and suggestions for use in the classroom setting, the first few lines can apply to the informal learning that happens between coworkers every day.

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Source: https://anethicalisland.wordpress.com/2013/05/11/events-in-instruction-event-5/

Interview Preparation Infographic

A big part of job readiness activities includes providing clients with the skills they need to successfully interview for employment. We’ve covered this topic before (10 Interview Preparation Best Practices), but when we saw the infographic below, it just seemed too good to keep to ourselves.

To summarize, there are 5 things that you can help clients do to prepare for interviews:

  1. Get Organized – help clients plan routes and be sure they know to arrive 15 minutes early.
  2. Make a Good First Impression – be sure clients dress appropriately and smile.
  3. Demonstrate Energy and Enthusiasm – this includes making eye contact and having confidence.
  4. Research – both the company and the role.
  5. Demonstrate Attitude and Aptitude – help clients practice those infamous behavioral interview questions (check out Interview Behavior Videos to see more on this topic).

For more details and some fun facts, check out the infographic below.

Interview Preparation Infographic

Find more education infographics on e-Learning Infographics

Simple Strategies to Address Common Barriers, Part 3

esl class 2At a recent Maryland-wide workshop which focused on refugee workforce development, Higher had participants do a brainstorming activity, in which groups worked together to list common barriers refugees face to employment as well as possible solutions.

These types of activities inevitably generate a “wish list” of solutions which are great ideas but not always in our power to implement quickly (e.g. adding staff members, ESL at work sites, home-based self-employment for refugee women).

While there are certainly times to pursue those big ideas, perhaps the best thing about exercises like this is that they allow groups to identify simpler solutions that can be implemented immediately.

Over the next few weeks, we’ll share some of these insights from your Maryland peers, focusing on simple and practical strategies that are relatively easy to implement! So far, we’ve focused on tips for overcoming transportation challenges and tips for overcoming childcare challenges. This week we’ll share a few tips on overcoming the barrier of Limited English Proficiency (LEP) challenges.

Tips for Overcoming LEP Challenges:

  • Provide flexible ESL solutions: hold ESL classes at locations that are convenient for clients and/or offer classes at different times of the day so more clients can attend.
  • Explore alternatives to traditional ESL class: have clients speak English at home, watch TV, listen to the radio or practice with a friend once a week.
  • Develop relationships with ESL providers that offer classes at churches, libraries or community centers.
  • Leverage technology: try free education apps like duolingo to encourage language acquisition for 21st century learners.
  • Encourage your clients to work with you on this challenge, asking them to network within their community to explore solutions.

For more on LEP solutions, click here.

Stay tuned for more tips from MD refugee employment programs and stakeholders. Future barriers will include limited computer skills and unrealistic client expectations.

Feel free to participate in the conversation by leaving a comment below or sending us an email at information@higheradvantage.org.