An eLearning Resource: Interview Behavior Videos

Ever wanted to be able to show clients what a bad interview looks like? Well you are in luck, check out Higher’s Online Learning Institute. You can access the complete module right now with your username and password.  If you aren’t already taking advantage of our 13 eLearning courses, sign up here for instant access to these videos and the other eLearning courses.

Here are 4 things to know about this exciting new resource:

  1. There are two short videos with examples of good and bad interview behaviors.
  2. You can also get transcripts and suggestions for using the module with clients in the companion resource section.
  3. More than 20 resettlement programs across the country are using our eLearning courses in their job readiness activities.
  4.  The job seekers in the videos are refugees. Thanks to them and to African Community Center (ACC), Denver, CO for helping out.

Here’s a sneak peek at Interview Behavior Videos. 

Email Higher at to let us know what you think, how you’re using our latest eLearning resource and what else would be helpful.

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Interactive Employment Resource Collection

This resource collection is long overdue. To access resources about any of the topics in the below graphic, simply click on the topic!

Please let us know if you have any youth resources to add so we can keep building the collection!

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Job Development 101: Selling Takes Multiple Contacts

Sales StatsCommunicating with employers – especially initial pitches – can be intimidating.

You worry about getting a negative reaction.  These sales statistics should help you not take this type of rejection personally.

Human nature requires several “touches” or points of contact before a decision can be made.

Here are some points to consider:

1.  Identify “warm” targets – potential employers with some existing connection to our work.  Previous awareness counts for at least one “touch”.

2.  Consider creative ways to make contact.  Gently build their comfort level with making the decision to hire a client.

3.  Don’t give up too soon, but be ready to cut your losses when it becomes clear that an employer just isn’t interested at this time.

4.  Take Higher’s Communicating with Employers:  Initial Contact eLearning training to strengthen your employer communication skills.  Get a free username/password here.

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Higher’s On-line Learning Institute: Cross Cultural Competence

Higher’s Employability Assessment training has a great section about self-awareness and stereotypes that might affect clients in the workplace.

It was developed with significant input from MG and Higher ORR Program Officer Tom Giossi.  (Thanks, Tom).

Check out the two minute clip below and request a free user name and password for Higher’s eLearning portal today at

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Two Job Readiness Models Using Higher On-line Training

Learn how two Employment Professionals are using two courses from Higher’s On-line Learning Institute in their job readiness classes.

Read highlights from their live presentations at a recent Higher webinar to learn about different approaches to job readiness class and several creative ways you can use our on-line training tools to make your work with clients more effective:

Higher:  Can you describe the context and approach you take to using Higher’s on-line trainings?

david roth

David Roth (DR) with Lutheran Services Carolinas started his work as Job Developer in January of this year and is just developing an approach to teaching clients job readiness skills.

Brittani Mcleod (BMc):  We use How to Complete a Job Application in our upper level job readiness class, which includes six classes offered over a two week period.  We conduct an ESL assessment for each client and all three members of my team and I conduct job readiness classes.  We have talking points and are able to pause the training when appropriate to expand or offer practice.

For example, the Job Application training talks about offering a professional voice message so employers can respond to a successful job application.  We pause the training here and help each attendee set up or revise their voicemail messages accordingly.

David Roth (DR):  I have used How to Complete a Job Application and Workplace Culture in a 5-7 person classroom setting with very mixed audiences in terms of ethnicity, level of English and time in the US.  They have both been well-received and useful.  Each session took about two hours with interpreters involved in going through the entire training in a classroom setting.

Higher:  Have you had any trouble with the technology?

Brittani Mcleod

Brittani Mcleod, Senior Job Development Specialist, Catholic Community Services of Utah in Salt Lake City, has worked in refugee employment for five years. Her four person team conducts a well-established job readiness class curriculum on a regular basis.

BMc:  There have been no tech issues.  It’s been great.  We’re well trained on how to use it, so no.

DR:  We offer job readiness classes in multiple locations.  Some of them have limited or no internet access.  I would be able to use it more if it were available off-line.

Note:  Higher is working on the best way to make the training available off-line to make it even more convenient for David and others.  Stay tuned. 

Higher:  How have the trainings been helpful?

BMc:  How to complete a job application is one of the most difficult skills to teach.  They involve lots of vocabulary and take a great deal of time to explain.  Higher’s module is well researched to identify the real struggles and barriers refugees face and breaks those down well.  It’s great.

DR:  I have used both How to Complete a Job Application and Workplace Culture.  For both, I like the positive explanations that build transferable skills and teach concepts, as well as practical details.

The Job Applications module emphasized the importance of communication.  Completing an application that is neat, complete and follows instructions demonstrates those important qualities to an employer.  This concept definitely comes through in the training.

The Workplace Culture module explains the importance of unspoken assumptions and expectations in the workplace.  The training explains that US work culture often values efficiency over patience and creates a positive framework that will help clients navigate situations they will face in the workplace.



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Job Development 101: How Do You Find the Decision Maker?

Click this image to get a username and password for Higher’s On-Line Learning Institute and learn even more from out Job Development: Initial Pitches to Employers training.

Last week’s Initial Pitches to Employers Webinar generated so much dialogue and energy.  Thanks to almost 40 attendees who contributed their practical tips and proven strategies.

Higher’s eLearning training outlines eight steps to preparing an initial pitch to employers.  Speak with the Decision-maker is Step 3.  Our discussion generated several practical and effective ways to do that.

1,  Tap into Technology and Social Media

Searching LinkedIn by company name delivers all of the associated LinkedIn members, their titles and your connections to them.  Researching for free via yields tons of information about companies and their leaders.

2.  ASK

Simple, but it works.  The clerk at the cash register or the receptionist who answers the phone are accessible information sources.

3.  Gain Access via Public Forums

Grabbing face time with decision makers at Ports, hospitals, public utilities or other large employers can feel intimidating.  Leading industries and their top decision-makers will likely be involved in official planning bodies with meetings that are open to the public.  (Think Chambers of Commerce or Infrastructure Planning Commissions.)   Attend.  Speak up in designated public comment space.  Introduce yourself to your target decision-maker.  Have a business card and employer brochure with you.


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Job Readiness Models Webinar (05/22)

You're InvitedLearn how others are conducting job readiness classes and find resources and strategies you can use in your own work.  Includes examples of how others are using Higher‘s new eLearning training in their approach to client job readiness.

WHEN:  Thursday, May 22 from  3:00-4:00 PM EDT

WHAT:  Higher Job Readiness Class Models and Resources

WHO:  Anyone whose time is designated all or part time to job readiness or working with clients. 

HOW:  Register here and we’ll follow-up by email. (Attendance includes a free lifetime username and password to Higher’s On-line Learning Institute)



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Higher’s On-line Learning Institute: Employability Assessment and Beyond

EA Category Snip

Employability Assessment is an important foundation for case management, job development and all our work to help clients achieve self-sufficiency.

No matter how many you’ve done, you’ll benefit from Employability Assessment training at Higher’s On-line Learning Institute.

In addition to a review of the basic information categories shown at left, consider the following nuances covered in more detail in the training:

  • Explore how to handle the effects of torture and trauma through collaboration and referrals
  • Avoid the potential pitfalls of missing relevant client job experience and transferable skills
  • Consider real case examples that illustrate how to build an employment plan based on accurate data
  • Hear tips from experienced employment professionals about what techniques have proven effective for them

Click here to learn more and sign up for your FREE lifetime username and password.

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Craft Your Initial Pitch to Employers at a Special Webinar on 4/24

You're InvitedWHEN:  Thursday, April 24, 2014, 3:00 PM – 4:30 PM EDT

WHAT:  Use Higher’s eLearning training – Communicating With Employers:  Initial Pitch – to develop your own concrete communication strategy.

WHO:  If all or part of your time is designated for job development and you have begun that role in the past year, this webinar will strengthen your employer relationships and access to job openings.

HOW:  Register here and we’ll follow-up by email. (Attendance includes a free lifetime username and password to Higher’s eLearning platform!)

Optional:  Complete the eLearning training in advance and prepare a pitch to be one of four attendees selected to present your pitch and receive feedback from a panel of employers, experienced Job Developers and Higher staff during the last half of the webinar! 


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Higher’s On-Line Learning Institute is LIVE!

eLearning Definition from Users Guide

Learn more about eLearning and all the ways you can use Higher’s training by taking our Intro to eLearning course.

Sign up for a FREE lifetime username and password and learn from six inaugural training workshops via Higher’s website.

We’re really excited about the practical information you can use directly with clients or to hone your own skills.

Our tools are flexible, practical and available on your busy, client-driven schedule.

Our current training topics are:

For refugees:

  • Introduction to Computer Technology
  • How to Complete a Job Application
  • Introduction to Workplace Culture (Parts 1 – 2)

For Employment Professionals:

  • Introduction to eLearning
  • Employability  Assessment
  • Communicating with Employers:  Initial Pitch

Stay tuned for news, webinar opportunities, eLearning highlights and more as we roll out Higher’s On-Line Learning Institute in the coming months.

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