At a recent Maryland-wide workshop which focused on refugee workforce development, Higher had participants do a brainstorming activity, in which groups worked together to list common barriers refugees face to employment as well as possible solutions.
These types of activities inevitably generate a “wish list” of solutions which are great ideas but not always in our power to implement quickly (e.g. adding staff members, ESL at work sites, home-based self-employment for refugee women).
While there are certainly times to pursue those big ideas, perhaps the best thing about exercises like this is that they allow groups to identify simpler solutions that can be implemented immediately.
Over the past several weeks, we’ve been sharing insights from your Maryland peers, focusing on simple and practical strategies that are relatively easy to implement!
So far, we’ve shared tips for overcoming challenges including transportation, childcare, limited English proficiency (LEP), and challenges related to digital literacy/computer access. Today we’ll wrap up this series and share a few tips on overcoming the barrier of unrealistic client expectations.
Tips for Managing Expectations:
- Educate yourself on the information clients receive during pre-arrival cultural orientation (CO) so that you can reinforce important points and/or present new information that may not have been covered in the overseas CO (See Adjusting Expectations: The Cultural Orientation Connection, a recent Higher post by Daryl Morrissey, Cultural Orientation Coordinator at LIRS).
- Collaborate with R&P cultural orientation staff to make sure that messaging around employment is consistent.
- Consistent messaging with within office among staff- have a team strategy for how you will handle client expectations.
- Connect with community leaders to encourage consistent messaging within communities.
- Set expectations early- have honest conversations about appropriate expectations.
- Highlight the benefits of two-income households and ensure equality of services to both spouses.
- Walk the line of hopeful realism. Emphasize the importance of taking that initial survival job while also recognizing the skills, experience and education, your clients bring, and laying out a path and timeline for how they can pursue a fulfilling career over time. Develop short, medium, and long term goals with clients.
- Mobilize mentors (including former refugees) who will help support clients by giving them realistic expectations and a sense of hope.
- Educate clients about training programs and career development options.
For more on managing expectations see:
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