Employment Volunteer Resources

A collection of approaches and resources from refugee employment volunteer and mentor programs around the country.

World Relief DuPage/Aurora, IL

Materials given to volunteers who mentor employment clients unable to attend regular job skills training class. It generally takes 5-6 one hour meetings to complete, and adaptations are made according to the English level and prior experience of the client. The portfolio contains some paperwork and tests that can provide additional practice for the client.

Job Skill Mentor Portfolio                             Job Skills Mentor Guidebook

Catholic Charities Diocese of San Diego, CA

Resources to help volunteers, who are usually assigned to do interview practice with clients, help clients complete online applications, or do applications on behalf of clients with low English or computer skills. Both documents are provided to volunteers as part of initial training.  In addition, the training includes review of a Walmart application so they learn how to navigate employer websites and complete pre-employment assessments correctly.

Interview Questions and Answers*                 15 Toughest Interview Questions and Answers

*Includes the following: Passing Assessment Tests; Walmart Interview Questions; Hilton Hotels Interview Questions; Martha’s Go To Interview Questions; Walmart Cashier Interview Questions and Answers; 9 Popular Interview Questions and Answers

New American Pathways, Atlanta, GA

A couple of years ago, we created a binder called “Employment Client Waiting Services.” We conduct walk-ins once a week for clients to meet with Case Managers and Employment Specialists, and sometimes clients have to spend a while in the waiting room. When volunteers and interns are available on a walk-in day, they use the binder to find activities to take advantage of that time–there are sheets to establish basic workplace vocabulary, assess math skills, and determine the client’s employable skills to prepare for interviews. Since volunteers’ schedules don’t always match up with the times we are most in need of their assistance, it’s good to have a packet put together so they can be working on something important even while staff members are otherwise occupied.

Integrated Refugee and Immigrant Services (IRIS) New Haven, CT

A few documents used in IRIS’ Employment Mentor Program

Goals and Strategies Checklist      Program Rules of Engagement        Client Agreement (English)

African Community Center, Denver, CO

Documents from ACC’s employment volunteeer training program

Employment Application Guide for Refugees          SES Volunteer Guide

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  1. Jenny Barischoff says:

    WOW!!!!!!!! Thank you so much for sharing your wonderful resources and experiences. They will go a long way to helping our clients. I am so very grateful to you.

    Catholic Charities
    Salem and Keizer Refugee Services Coordinator

  2. Gudeta Shiferaw says:

    Helpful resource, thank you for sharing.

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