Higher has received several reports that the Employment Authorization Documents or EAD cards are processing slowly in Florida and other states that see Cuban entrants. The current delay is about six months or more, impacting self-sufficiency and enrollment in employment programs.
If you have Cuban clients that have been waiting more than 75 days for their EAD, you may want to inform your National Headquarters (if applicable) and the State Refugee Coordinator, and you may choose to file a report with USCIS. To file a USCIS report, follow the information below.
If your EAD application has been pending for 75 days or more (25 or more if initial asylum), you may create an e-request online, or call the National Customer Service Center at 1-800-375-5283. For customers who are deaf, hard of hearing, deaf/blind or have speech disabilities which require accommodation: TTY)/ASCII: (800) 877-8339, Voice: (866) 377-8642, Video Relay Service (VRS): (877) 709-5798, to request creation of a service request. Either method will send the inquiry to the USCIS office where your case is pending so that it can be flagged for priority processing.
USCIS offers the advice here, for applicants experiencing delays in the processing of I-765s.