National Financial Literacy Month 2018

April is National Financial Literacy Month and a reminder to all of us of just how important financial literacy is in the United States. Teaching financial literacy to every newly arriving refugee family member is a crucial part of resettlement process.

Financial literacy should cover, at minimum, physical money, checks, debit and credit cards, loans (including the travel loan, if appropriate), how to open and operate bank accounts, how to read a paycheck, taxes, and personal budgeting.

In order to give your clients a 360 degree education of the US financial system, Higher recommends partnering with a local financial institution or nonprofit organization to help educate your clients with an in-depth look at financial literacy. Another recommendation is that financial literacy should be taught as a separate breakout session in job readiness classes.

For more resources on teaching financial literacy:

What are you doing to teach financial literacy to clients? Share with us at information@higheradvantage.org!

Tips from the Field: Safety Training – Workplace Signs

In a previous blog post we examined safety gear, today we will discuss how safety training is crucial in job readiness and ESL classes.  Understanding the importance of workplace safety signs provides refugees with the communication tools necessary to navigate employer rules. Not following safety rules and regulations can lead to workplace injuries and/or termination. Jessica Ploen, Career Advancement Specialist from LFS of Nebraska, shares a job safety activity and strategy that she uses in work-focused ESL classes to prepare refugees for their new workplaces.

  • Job Safety and Warning Signs Memory Game: The picture above provides the basis of the memory game. Print, duplicate and detach each sign. Lay the cards out upside-down and give each participant a turn to flip over and match two cards. Each card is explained and considered as they are matched. The memory game gives job readiness providers a way to select specific signs or highlight key vocabulary to increase a refugee’s knowledge of on the job safety. Jessica also suggests using signs that are common among your employer partners and asking the employers to share their safety orientation presentations or handbooks with you. In that way, you will know what workplace specific safety aspects to teach and reinforce during the game. “I took photos at different companies and showed them in class. I find the “Smoke-Free Workplace” sign especially helpful, as many students incorrectly believe that the sign designates an area where you are free to smoke,” says Jessica.

A knowledge of common workplace signs is useful as refugees learn how U.S. workplaces function. Providing workplace sign safety training in job readiness and ESL classes sets clients up to follow safety rules and guidelines successfully.

What are some ways that you incorporate safety training in your job readiness curriculum? Share with us at information@higheradvantage.org!

Tips from the Field: Safety Training – Safety Gear

Having an understanding of the importance of workplace safety rules and gear helps prepare refugees for work in the United States. Below are two activities, provided by network agencies, which may help you to incorporate safety training into your job readiness or ESL classes.

World Relief DuPage/Aurora

Dan Peterson, Higher Peer Advisor and Early Employment Specialist, says that World Relief DuPage/Aurora developed several lessons that includes safety as a part of their six-week job readiness training course. Each lesson is taught by an ESL teacher in the daily sessions and reinforced with a once a week workshop taught by Employment Counselors.  Dan shares one of the safety gear activities here:

  • Safety Gear Review: “We bring in lots of safety gear and have an interactive lesson where clients examine the gear, guess its use. Participants also learn what equipment might be required and supplied by various companies and which equipment is often required, but must be purchased, by the employee.” The picture of safety gear on the left shows the types of equipment that might be included in this activity.

Lutheran Family Services of Nebraska

Jessica Ploen, Career Advancement Specialist from Lutheran Family Services of Nebraska, says that she has incorporated safety training into Vocational and work-related ESL classes because a majority of clients will encounter it on the job and need to understand what it is and why it is important. Here is one of the safety gear activities Jessica uses:

  • Safety Gear Race: “I put clients into two groups, and they pick one person to put the safety gear on, and the group labels each piece. The team that finishes first, wearing and labeling the gear correctly, is the winner.” Clients not only practice vocabulary for safety gear in this activity, it also ensures they know how to correctly wear the gear.

Safety gear is an important aspect of safety training that may be highlighted in job readiness or ESL classes. Providing opportunities to see, wear, or touch real safety items will assist refugees in understanding how United States workplaces function.

Follow the Occupational Safety and Health Administration (OSHA) for more information on safety gear standards for various workplaces.

Look for our next blog post where we will discuss how teaching specifics on workplace safety can continue to prepare refugees for new positions that have specific regulations and rules on safety.

What are some ways that you incorporate safety training in your job readiness curriculum? Share with us at information@higheradvantage.org!

Data-Driven Job Upgrade Programs: 2 Questions to Ask when Measuring Changes in Client Income

Higher is excited to bring you a guest post from META, ORR’s technical assistance provider for monitoring and evaluation.

If you’re a refugee employment specialist, you’re probably tracking your clients’ income. But of all the data you could collect, why measure this? And how exactly should you do it? The answers will depend on your project, but when measuring income as part of a data-driven job upgrade program, META proposes asking yourself two questions:

  1. What do we want to learn, and why?

In a job upgrade program, measuring income may seem like a given. But too often we collect data without a clear plan for its use. All measurement should be purposeful: if we spend the time to think through the what and the why before focusing on the how, we help ensure we get the information we need (and we don’t burden staff and clients with unnecessary data collection). So carefully consider what you want to learn and how you’ll use the information once you have it! For example:

We need to learn… In order to…
Do clients have employment income that exceeds their basic needs by the end of the job upgrade program period? Help understand if our program is effective
Are there differences between male and female clients in the average time it takes to move beyond the survival job? Help understand if our program is gender-responsive
Are employers satisfied with the clients they hire? Do more satisfied employers offer our clients more opportunities for career growth? Help build productive relationships with new partners and strengthen existing partnerships

Keep in mind that the question “Do clients have employment income that exceeds their basic needs by the end of the program period?” relates to an outcome that is quite different from, and more meaningful than, “Do clients earn more income in Job B than they previously earned in Job A?” Figuring out what outcomes we want to achieve and what we need to know (or the story we want to tell) will directly inform our measurement plan.

  1. What data will help us learn this, and where can we get it?

Now we can consider indicators, the variables we use to measure change. At this point, it pays to be specific. Ask yourself: What do we mean by “employment income,” “basic needs,” and “program period”? Will we disaggregate by gender? Where will we actually get this data (is it realistically measurable given our human and financial resources)? An indicator matrix is a useful tool to map out this and more. See the partial example below:

Question Indicator Calculation Disaggregation Source of Data (Means of Verification)
Do clients have employment income that exceeds their basic needs by the end of the job upgrade program period? % of clients whose income exceeds their basic expenses within six months of enrollment Numerator

# of clients whose income is greater than their basic expenses (sum of all employment income minus sum of all basic expenses) within six months of enrollment

 

Denominator

Total # of clients served

Disaggregate by client gender Numerator Source

Household budget form completed with the client at the end of program period (six months or earlier)

 

Denominator Source

Job upgrade program enrollment spreadsheet

Note that this isn’t the only way to answer this question! For example, your needs may lead you to measure income on the household level, rather than the individual. Or your question may be better answered by tracking all sources of income, not just employment income. To sum up, how you measure changes should correspond directly to why you measure: what do you plan to do with this data?

META can help!

Let’s work together to define the information you need to learn, choose indicators, and create useful data collection tools for your programs! Email META@Rescue.org for free technical assistance, or check out the resources below:

A Collaborative Approach to Career Development

Higher presents a guest post from the Refugee Career Hub, operated by Friends of Refugees in a suburb of Atlanta, Georgia. RCH employment staff share their best practices for helping clients find immediate income while encouraging long-term career growth and fulfillment.

Refugees have limited time after arriving to the U.S. to become self-sufficient. Clients often have limited time to complete job readiness courses before starting work. Here are our team’s tips on how to maximize short- and long-term career planning in just a few visits:

Partner with Refugees in Career Development

Refugees arrive in the U.S. with varying expectations, dreams, and previous experience. During the first employment meeting with a client, it is essential to honor a client’s work history and input in designing a career pathway. Staff should not assume that clients understand the refugee employment process, such as accepting entry-level employment or needing to have their education evaluated. Likewise, staff should not expect that clients will seek out a job upgrade on their own to move out of an entry-level position. Creating a career pathway plan that addresses both short- and long-term goals may help to solidify the relationship between employment staff and the client. Check out an example of an employment plan strategy on Higher’s blog.

It is vital to explain procedures, process, and systems to help answer client questions like, “Why am I being referred to a different job than my neighbor? Why is my friend taking a computer class, and I wasn’t referred? Why is someone else having their credentials evaluated when my career counselor told me it is not the best use of money?” For some clients, the differences behind career specific development steps can be elusive. With greater programmatic transparency, clients will have an easier time staying motivated as they navigate through the job market.

Know the Field

The best way to properly advise and connect clients with their next career steps is to know the employment outlook for local industries. Because clients’ backgrounds vary, employment staff must be familiar with employers in a variety of industries and fields. Researching industry information, such as labor market statistics and publications from professional organizations and the Bureau of Labor Statistics, as well as anecdotal information, helps staff understand the specific training, education, and skills needed to move clients forward in particular careers.

 

Promote Personal Responsibility

Very few people are able to reach a fulfilling career by having someone else do the legwork. An easy way to determine if a client is ready for the next stage of his or her career pathway is to see whether or not the client is willing to put in the necessary effort. At RCH, every client goes home with homework. For example, RCH may give a client an employment manager’s business card and encourage them to email their resume to the employer. This allows RCH to see if the client has the motivation to follow through on the assignment and if they are comfortable sending an email with basic professional courtesies and an attachment. If the client returns to RCH and has not sent the email, RCH staff follow up with the client to determine if the issue is a lack of skills or motivation.

Promoting client responsibility and empowerment helps clients take ownership of their own job search and career pathway.

Explain Networking

While clients are incredibly resourceful in making connections, they often do not leverage these relationships in their job search or long-term career pathway. Taking the time to explain career networking and its benefits is highly productive. Clients often say that they feel alone and disconnected when looking for employment, so RCH created a professional networking activity for clients to identify and leverage relationships with friends, neighbors, family members, and coworkers. RCH challenges clients to contact their connections and learn where they work and if their employers are hiring. This is another way for clients to take ownership of their career pathway.

RHC hopes that these suggestions will be helpful for other refugee employment programs in their efforts to help clients move from survival jobs to career fulfillment.

Tirzah Brown is the interim employment services manager at Friends of Refugees in Clarkston, GA. She is currently earning her Aaster’s of Public Administration and plans to work on anti-trafficking policy and survivor rights.

Webinar Reminder! Higher Presents: A Guide to Labor Market Information for Refugee Employment

Higher is excited to announce the publication of a guide to understanding and utilizing Labor Market Information to maximize refugee employment outcomes.  Whether you are a seasoned refugee employment professional or new to the field, labor market information (LMI) is a valuable tool for counseling refugees on employment options and matching clients with quality job placements. For job development, LMI can arm you with the information to elevate job placements that are low-skill entry-level jobs to a higher quality first job placement. For job readiness training, LMI helps you tailor curricula to meet the skills employers require for specific jobs.

Join Higher tomorrow, Tuesday, March 27 at 3 PM for a webinar on LMI and the official release of the LMI guidebook. The webinar will include a review of the guide and a discussion with a refugee employment manager on strategies for utilizing LMI in the field.

REGISTER HERE

Upcoming Webinar Opportunities from Immigrant and Employee Rights (IER)

If you’re a worker or job developer, please join Immigrant and Employee Rights (IER) Section from the Civil Rights Division of the Department of Justice for a worker/job developer track webinar on employee rights during the E-Verify and Form I-9 employment eligibility processes. An employer track webinar is also available to Employers/HR professionals. Either way, you can participate in a knowledgeable one-hour presentation conducted live from the IER Section’s headquarters in Washington, DC. Click here to register.

Upcoming Dates:

  • Thursday, March 29, 2018 at 2:30 pm EST (for Workers/Job Developer)

For webinar materials in alternate format or other reasonable accommodation requests, contact Lorren Love at Lorren.Love@usdoj.gov or (202)616-5594 at least one week before the webinar or as soon as possible, to ensure there is adequate time to arrange for the accommodation.

Please note, there is a maximum registration of 500 participants for each webinar, so sign up today!

To discuss possible discrimination with IER:

  • Worker Hotline: 1-800-255-7688
  • Employer Hotline: 1-800-255-8155
  • TTY: 1-800-237-2515

Webinar Reminder! Higher Presents: A Guide to Labor Market Information for Refugee Employment

Higher is excited to announce the publication of a guide to understanding and utilizing Labor Market Information to maximize refugee employment outcomes.  Whether you are a seasoned refugee employment professional or new to the field, labor market information (LMI) is a valuable tool for counseling refugees on employment options and matching clients with quality job placements. For job development, LMI can arm you with the information to elevate job placements that are low-skill entry-level jobs to a higher quality first job placement. For job readiness training, LMI helps you tailor curricula to meet the skills employers require for specific jobs.

Join Higher Tuesday, March 27 at 3 PM for a webinar on LMI and the official release of the LMI guidebook. The webinar will include a review of the guide and a discussion with a refugee employment manager on strategies for utilizing LMI in the field.

REGISTER HERE

Higher Presents: A Guide to Labor Market Information for Refugee Employment

Higher is excited to announce the publication of a guide to understanding and utilizing Labor Market Information to maximize refugee employment outcomes.  Whether you are a seasoned refugee employment professional or new to the field, labor market information (LMI) is a valuable tool for counseling refugees on employment options and matching clients with quality job placements. For job development, LMI can arm you with the information to elevate job placements that are low-skill entry-level jobs to a higher quality first job placement. For job readiness training, LMI helps you tailor curricula to meet the skills employers require for specific jobs.

Join Higher Tuesday, March 27 at 3 PM for a webinar on LMI and the official release of the LMI guidebook. The webinar will include a review of the guide and a discussion with a refugee employment manager on strategies for utilizing LMI in the field.

REGISTER HERE

Webinar Alert: Welcoming and Integrating Refugee Professionals

Thursday, March 8, 2018 at 12:00 p.m. Eastern

The refugee images from overseas emphasize war and poverty, leading many in the receiving community to think of refugees only in terms of their needs, rather than their many potential contributions. Few consider refugee professionals: the many doctors, lawyers, engineers, accountants, teachers, and others who make their way to the U.S. and work to rebuild not only their lives, but also their careers.

The Welcoming and Integrating Refugee Professionals webinar will help you consider how you can do more to maximize the potential of refugee professionals in their communities. This includes implications for the development of programs, strategic partnerships, and positive communications. We’ll explore who refugee professionals are, recommendations for service providers, innovative partnerships, and ways to communicate refugee professional success stories back out to a broader audience.

Featured Speakers

  • Katherine Gebremedhin, IMPRINT/WES
  • Nicole Redford, Higher

To register, click here.