META Needs Your Feedback

Guest Post

Please take this short survey to help the Monitoring and Evaluation Technical Assistance (META) Project improve its services and resources! The survey will require approximately 10 minutes to complete.

The META Project is designed to strengthen the capacity of ORR-funded refugee service providers to collect, manage, analyze and use data to make informed decisions that will improve services and results for resettled refugees and other populations of concern in the U.S. The META Project’s design includes an annual external evaluation to help ORR and the META team understand the extent to which the project has been effective in achieving its intended outcomes; the quality and usefulness of different program components (individualized technical assistance, online learning resources, active learning opportunities, etc.); and how M&E TA could be improved. This survey is part of that evaluation.

This survey is intended for US-based, ORR-funded organizations. It is not intended for individuals seeking refugee status or organizations working with displaced populations outside the US.

For more information about META, visit www.METASupport.org or email META@Rescue.org.

Click Here to take the survey

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Classifying Refugees as Dislocated Workers under WIOA

Today’s blog explores leveraging federal funding available for “dislocated workers” to support refugee career pathways.

What is WIOA

Under federal legislation called Workforce Innovation and Opportunities Act (WIOA), the Department of Labor brought together all of its agencies and programs in one-stop career service centers, American Job Centers, to assist any youth or adult in the US who is unemployed or underemployed. WIOA programs and activities are available to citizens and nationals of the United States, lawfully admitted permanent resident aliens, refugees, asylees, and parolees, and other immigrants authorized by the Department of Homeland Security to work in the United States. WIOA also includes the Adult and Dislocated Worker programs, providing participants with career services and training, such as resume assistance, job search assistance, career counseling, and supportive services like child care or transportation assistance. A complete description of these services is in the WIOA regulations Training and Employment Guidance Letter 03-15.

Refugees as Dislocated Workers

Read the federal definition of dislocated workers in the box to the left. In March 2017, the US Department of Labor stated that individual states may change their definition of dislocated workers within their WIOA state plans to include individuals whose job dislocation occurred outside the US.  For example, the state of Maryland amended its definition of dislocated workers in 2016 to include refugees. Thus, in Maryland, refugees can now self-attest the date and location of their dislocation. Contact your state’s Workforce Development Boards (WDB) to discover the benefits dislocated workers have in your state and if your state includes refugees in its definition of a dislocated worker.

How the State of Idaho Identifies Refugees as Dislocated workers

In Idaho, Global Talent Idaho works with WIOA staff in determining client’s eligibility and classify refugees as dislocated workers. Refugees who do not have the usual documentation (a letter signifying a layoff) for enrollment as a dislocated worker are assigned to a career planner to provide a registrant statement documenting the date of dislocation and reasons for the lack of the usual documentation.

To learn more about Idaho’s process, please read their Workforce Innovation & Opportunity Act Technical Assistance Guide: Adult and Dislocated Worker Eligibility.

The states that currently define refugees as Dislocated Workers, include:

For more information

For a list of WIOA programs nearest you, contact an American Jobs Center, Career One Stop or call ETA’s toll-free helpline at (877) US-2JOBS (TTY: 1-877-889-5267). Services are designed to meet local needs and may vary from state to state. Services for dislocated workers have eligibility requirements. Check with your State Dislocated Worker Unit for details.

To learn more about WIOA see Higher’s previous resources:

Webinar

Collaborating with Mainstream Workforce Development and Taking Advantage of WIOA-funded Training Opportunities

Blogs

WIOA Youth Program Updates and Resources

Resource Post: Workforce Innovation and Opportunity Act State Plans

Workforce Collaboration Case Study: Connecting Refugees to WIOA-Funded Programs in Omaha

Bridging Access to Mainstream Workforce Resources: Rockford, Illinois

5 Easy First Steps to WIOA Opportunities

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Refugees Make Great Employees: New Report Surveys 100 Employers on Working with Refugees

The Tent Foundation and the Fiscal Policy Institute have published a new research study entitled, REFUGEES AS EMPLOYEES, Good Retention, Strong Recruitment. Read it here.

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Resume Writing for Advanced Positions

Often Higher is asked for guidance on how to help clients prepare a more advanced resume. Outlined in the section below are some of the best rules and advice on how to build a professional U.S. style resume.

The Rules

  • 1-page rule: In the US, job seekers must stick to the one-page rule unless they have a master’s degree or higher; then a resume can be two pages.
  • Get the order right: Move backward in time, starting with the most recent job in each section.
  • 10-year rule: Never recount more than 10 years of employment history.
  • Equal bullets rule: Under every position, there should be the same amount of bulleted information and job duties.
  • Education: Spell out the degree so it will stand out. It is not necessary to include a GPA or GMAT score. Do not list courses. Do list any leadership roles and study abroad experiences.
  • Font rule: Keep the entire document in the same font, and only the name should be in larger font. Use a standard font (Times New Roman, Arial, or Helvetica), so it reads the same on any computer or printer.
  • Avoid the objective: Many people like to start their resume with an objective outlining their purpose. However, every applicant has a similar objective; as they are all seeking employment. Express the objective in a cover letter, and keep the resume for professional and educational history.
  • Addressing Gaps: Use cover letters to briefly and directly address the gap in the career, particularly for refugees who have experienced long periods of time where they were unable to work. For example, “I am returning to the workforce after a period of raising children/living as a refugee.” Then address the strengths, qualifications, and goals. Emphasize the job seeker’s excitement and preparedness to re-enter the workforce now. If the gap is over 7 years or a refugee prefers not to address the time gap, it may be time to consider a skill based resume which will be tackled in a subsequent Higher blog.
  • Creativity rule: Create a new version of a resume for every job opportunity. Similar to a cover letter, a resume should be tailored to a job description
  • Finally, don’t forget to have a friend or colleague help edit and proofread. An outside perspective is most helpful in selecting what is most relevant to each job.

What are some rules or content guidelines that you use when writing advanced resumes? Share with us at information@higheradvantage.org.

Check out Higher’s past blogs for more information on Resume Strategies, Entry-Level Resumes or Cover Letters.

 

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Webinar Reminder: How to Design and Measure a Successful Career Advancement Program

Higher is pleased to announce an upcoming webinar on designing and measuring career advancement programs, in collaboration with the Monitoring and Evaluation Technical Assistance project of the International Rescue Committee.

Career advancement programs provide needed structure to refugees for career progression, helping them to make a plan for gaining the skills needed to increase their career options.

Many refugee resettlement agencies have existing services and support from community partners to enable them to provide career advancement programming. In this webinar, experts will walk participants through each piece of an employment program and offer guidance on how to better serve clients on their career advancement journey.

Participants will be able to understand the building blocks of successful career advancement programs as well as how to use data to demonstrate the impact of career advancement on clients, communities, and economies. The webinar will highlight a program in North Carolina that successfully transitioned to a job upgrade program. Additionally, Higher chose to collaborate with META, the data experts, in order to demonstrate how to measure your progress and determine the effect of this programming on clients.

Presenters:

Hannah Parkin, Case Manager and Job Developer with USCRI’s North Carolina Field Office

Meg Gibbon, Program Officer, Monitoring and Evaluation Technical Assistance (META)

When:

Tuesday, June 26th from 3:00 p.m. to 4:30 p.m. EST

Please click here to register and join us for this exciting webinar.

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Higher Presents: How to Design and Measure a Successful Career Advancement Program

Higher is pleased to announce an upcoming webinar on designing and measuring career advancement programs, in collaboration with the Monitoring and Evaluation Technical Assistance project of the International Rescue Committee.

Career advancement programs provide needed structure to refugees for career progression, helping them to make a plan for gaining the skills needed to increase their career options.

Many refugee resettlement agencies have existing services and support from community partners to enable them to provide career advancement programming. In this webinar, experts will walk participants through each piece of an employment program and offer guidance on how to better serve clients on their career advancement journey.

Participants will be able to understand the building blocks of successful career advancement programs as well as how to use data to demonstrate the impact of career advancement on clients, communities, and economies. The webinar will highlight a program in North Carolina that successfully transitioned to a job upgrade program. Additionally, Higher chose to collaborate with META, the data experts, in order to demonstrate how to measure your progress and determine the effect of this programming on clients.

Presenters:

Hannah Parkin, Case Manager and Job Developer with USCRI’s North Carolina Field Office

Meg Gibbon, Program Officer, Monitoring and Evaluation Technical Assistance (META)

When:

Tuesday, June 26th from 3:00 p.m. to 4:30 p.m. EST

Please click here to register and join us for this exciting webinar.

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Writing a Cover Letter that Stands Out

Cover letters are often a client’s first introduction to an employer, and should always be included with a job application. Like the resume, tailor the cover letter to the position announcement. The goal of a cover letter is to entice an employer to review the client’s resume and to secure an interview.

Here are five tips on how to structure and write a cover letter that will lead to an interview:

  1. Start off on the right step

The header on the cover letter should be a replica of that on the resume. A matching header gives the two documents an added professional look. These two documents should be submitted together. Be sure to include the date, candidate’s name and contact information.

  1. The greeting

Avoid nameless salutations such as, dear sir. It might take a little research but finding the actual name of the position’s hiring manager will score major brownie points. Never start a cover letter with, ‘to whom it may concern,’

  1. The structure and body of the letter

Limit the letter to one page. Try to keep the cover letter to a maximum of three paragraphs. Keep it simple and clean, not cluttered. Structure your letter so that each part achieves a particular goal. Try not to use the same wording that is on the resume.

  • Paragraph 1: Have a strong opening statement that make it clear why the applicant wants the job and why he is right for it. Include the job title and how the candidate learned about the opening (e.g., company’s website, an employee referral, job search site).
  • Paragraph 2: Describe the candidate’s qualifications. A cover letter should show what she could bring to the company and the position. Give the job listing a careful read and see where the candidate’s experience best matches up. Then, reveal why the applicant is a perfect and unique match for the position. Explain why she has chosen the employer or job. Briefly summarize the applicant’s talents, experience, and achievements. Use specifics. For example:
    • Office manager cover letter: I currently serve as office manager for a busy financial services firm, (XYZ Company), where I supervise a team of 12 employees and coordinate all office functions. My strengths in improving office systems and building a top-performing clerical team have earned repeat commendations and formal recognition from the company CEO.
    • Chef: Classically trained at the renowned XYZ Institute, I earned an AOS in culinary arts and mentored under celebrity chef Bill Jones as a sous chef for 3 years. Following this experience, I held executive chef positions within 4-star restaurants for a leading hospitality group and spent the past two years as a chef on luxury yachts.
    • IT: Key strengths include: High-volume ticket management. In my current position as helpdesk support specialist for XYZ Co, I handle 1,725+ tickets per month, fully resolving and documenting issues for future reference.
  • Paragraph 3: Follow up information. Mention that the resume is enclosed and indicate a desire to meet with the employer. Thank the employer for their consideration.
  1. Want an error-free and perfectly written cover letter? Then you must edit!

Make sure the letter has no spelling, typing, or grammatical errors. Job applicants are frequently passed over because of such mistakes. Take some time away from the document and return with fresh eyes, ready to edit. It’s always better to have a second person proofread the text as well.

Bonus Tip: Save both the resume and cover letter in the following format [last name, first name document title] for example [Redford, Nicole Resume]. Hiring managers like to be able to quickly find and access documents as they often receive dozens to hundreds of resume for any open position.

Need a template for a cover letter? Start with this one from CareerOneStop!

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Fraudulent Phone Call Alert

There have been a variety of phone call scams over time that target newcomers.  These fraudulent calls are aimed at scamming people to steal their identity or gain access to their finances. As resettlement staff, we have a responsibility to warn our clients about these phone call scams so they do not get tricked into revealing personal information.

Our contacts at the Department of Labor recently alerted Higher to a new scam: within the past few weeks, there have been reports of phone calls made from a Department of Labor phone number (202-693-2700) soliciting personal information or promising funds to those receiving the calls.

Higher is reporting that the Department of Labor has not authorized any of these calls. Please let your clients know that the Department of Labor does not and will not solicit personally identifiable information, such as Social Security numbers, over the phone.

Tell your clients that if they receive a call from anyone they do not know requesting personal information, they should consider it a spam call and hang up. The Federal Trade Commission (FTC) offers helpful information about protecting yourself against fraud of all types; for more information, please visit their Scam Watch.

The FTC tracks and investigates fraud cases that are perpetuated by telephone. Anyone who has been targeted by the recent telephone scam should file a complaint with the FTC.The online complaint form is available in English and Spanish.

If you have multiple clients receiving calls from the DOL number, you should report the situation by calling the U.S. Department of Labor at 1-855-522-6748.

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Data-Driven Job Upgrade Programs: 2 Questions to Ask when Measuring Changes in Client Income

Higher is excited to bring you a guest post from META, ORR’s technical assistance provider for monitoring and evaluation.

If you’re a refugee employment specialist, you’re probably tracking your clients’ income. But of all the data you could collect, why measure this? And how exactly should you do it? The answers will depend on your project, but when measuring income as part of a data-driven job upgrade program, META proposes asking yourself two questions:

  1. What do we want to learn, and why?

In a job upgrade program, measuring income may seem like a given. But too often we collect data without a clear plan for its use. All measurement should be purposeful: if we spend the time to think through the what and the why before focusing on the how, we help ensure we get the information we need (and we don’t burden staff and clients with unnecessary data collection). So carefully consider what you want to learn and how you’ll use the information once you have it! For example:

We need to learn… In order to…
Do clients have employment income that exceeds their basic needs by the end of the job upgrade program period? Help understand if our program is effective
Are there differences between male and female clients in the average time it takes to move beyond the survival job? Help understand if our program is gender-responsive
Are employers satisfied with the clients they hire? Do more satisfied employers offer our clients more opportunities for career growth? Help build productive relationships with new partners and strengthen existing partnerships

Keep in mind that the question “Do clients have employment income that exceeds their basic needs by the end of the program period?” relates to an outcome that is quite different from, and more meaningful than, “Do clients earn more income in Job B than they previously earned in Job A?” Figuring out what outcomes we want to achieve and what we need to know (or the story we want to tell) will directly inform our measurement plan.

  1. What data will help us learn this, and where can we get it?

Now we can consider indicators, the variables we use to measure change. At this point, it pays to be specific. Ask yourself: What do we mean by “employment income,” “basic needs,” and “program period”? Will we disaggregate by gender? Where will we actually get this data (is it realistically measurable given our human and financial resources)? An indicator matrix is a useful tool to map out this and more. See the partial example below:

Question Indicator Calculation Disaggregation Source of Data (Means of Verification)
Do clients have employment income that exceeds their basic needs by the end of the job upgrade program period? % of clients whose income exceeds their basic expenses within six months of enrollment Numerator

# of clients whose income is greater than their basic expenses (sum of all employment income minus sum of all basic expenses) within six months of enrollment

 

Denominator

Total # of clients served

Disaggregate by client gender Numerator Source

Household budget form completed with the client at the end of program period (six months or earlier)

 

Denominator Source

Job upgrade program enrollment spreadsheet

Note that this isn’t the only way to answer this question! For example, your needs may lead you to measure income on the household level, rather than the individual. Or your question may be better answered by tracking all sources of income, not just employment income. To sum up, how you measure changes should correspond directly to why you measure: what do you plan to do with this data?

META can help!

Let’s work together to define the information you need to learn, choose indicators, and create useful data collection tools for your programs! Email META@Rescue.org for free technical assistance, or check out the resources below:

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Employment Brochures

No matter how your agency is structured or how you handle job development, marketing brochures can be a useful tool for promoting your employment programs to potential employers. A leave-behind, such as a brochure that summarizes refugee employment information and the services your agency provides, is helpful for those who are new to the idea of hiring your clients. Brochures can be distributed by volunteers or any resettlement staff member to point new businesses to your job development staff.                        

 Who Should Develop Your Marketing Piece? 

Brochures can be intimidating to develop but do not have to be produced by an expensive consultant in order to be effective. In fact, some non-profit communications and development personnel caution that developing something too glossy can make your agency appear as if it is not using financial resources wisely. 

Not many agencies have access to communications departments, but you probably have access to volunteers with marketing and communications expertise who can help create your brochure. If you can’t find someone in your current volunteer pool, consider recruiting a new volunteer to assist with the project; or, your employment team may be interested in tackling this project themselves. Pass drafts around the office for feedback, and think of a trusted employer partner who might also review a final draft.

What Information Should You Include?

Higher recently collected three good examples that can be used as models when creating your brochure:

  1. Catholic Charities of Northeast Kansas
  2. Fresno Interdenominational Refugee Ministries
  3. Refugee Employment Services

Identify the information you want to include ahead of time to organize the layout correctly. Look for agency pictures and graphics available for inclusion. If you already have a brochure, think about how it could be improved or updated with fresh photos, more recent data or a new success story.

Here are some basic tips to keep in mind:

  • Use business language and avoid nonprofit jargon: Be succinct, direct, and brief. Be sure to speak your audience’s language.
  • What will be beneficial for employers?A brochure is not the place to give a detailed, in-depth explanation of refugee resettlement or paragraphs about every service your agency offers. Considering including information that will be important to employers—that refugees are work authorized and pre-screened, job retention rates of your clients, post-employment supportive services that your agency provides, etc.
  • Use numbers and statistics: Provide concrete and quantifiable information from existing donor reports or performance data. Consider job retention rates, a pie chart of industries where refugees are already working, the number of employees placed, or the number of employers who hire refugees from your agency.
  • Utilize your network of employer relationships: Give a list of area employers, with permission, who already hire your clients. Include a testimonial quote from a supportive employer, preferably someone influential and in a leadership role.
  • Make the layout visually pleasing: Utilize graphics, whitespace, and pictures of refugees at work. A success story or quote from a refugee who has been promoted, won an award at work, or owns their own business, can make your brochure stand out.
  • Remember the 5-second rule: Hiring managers/employers are busy. The decision whether to consider your pitch is made in just five seconds. If they can’t immediately see what you have to offer and why they should listen, they won’t spend time trying to figure it out. Wordy, cumbersome brochures typically end up in the trash.
  • Don’t forget to provide contact information:Staple a business card or place your employment team’s contact info prominently on each brochure so employers can easily contact you. Consider creating a dedicated generic email address that won’t be affected by staff turnover—for example jobs@agencyname.org.
  • Spread the word: Once the brochures are ready, feel free to leave it everywhere you go. Leave them with new employers or on a visit to the mall. Do an electronic version so you can attach it to emails. Load it on your website. 

Does your ageny have a beautiful brochure you can share with your peers? Please email us at information@higheradvantage.org!

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