Two Job Readiness Models Using Higher On-line Training

Learn how two Employment Professionals are using two courses from Higher’s On-line Learning Institute in their job readiness classes.

Read highlights from their live presentations at a recent Higher webinar to learn about different approaches to job readiness class and several creative ways you can use our on-line training tools to make your work with clients more effective:

Higher:  Can you describe the context and approach you take to using Higher’s on-line trainings?

david roth

David Roth (DR) with Lutheran Services Carolinas started his work as Job Developer in January of this year and is just developing an approach to teaching clients job readiness skills.

Brittani Mcleod (BMc):  We use How to Complete a Job Application in our upper level job readiness class, which includes six classes offered over a two week period.  We conduct an ESL assessment for each client and all three members of my team and I conduct job readiness classes.  We have talking points and are able to pause the training when appropriate to expand or offer practice.

For example, the Job Application training talks about offering a professional voice message so employers can respond to a successful job application.  We pause the training here and help each attendee set up or revise their voicemail messages accordingly.

David Roth (DR):  I have used How to Complete a Job Application and Workplace Culture in a 5-7 person classroom setting with very mixed audiences in terms of ethnicity, level of English and time in the US.  They have both been well-received and useful.  Each session took about two hours with interpreters involved in going through the entire training in a classroom setting.

Higher:  Have you had any trouble with the technology?

Brittani Mcleod

Brittani Mcleod, Senior Job Development Specialist, Catholic Community Services of Utah in Salt Lake City, has worked in refugee employment for five years. Her four person team conducts a well-established job readiness class curriculum on a regular basis.

BMc:  There have been no tech issues.  It’s been great.  We’re well trained on how to use it, so no.

DR:  We offer job readiness classes in multiple locations.  Some of them have limited or no internet access.  I would be able to use it more if it were available off-line.

Note:  Higher is working on the best way to make the training available off-line to make it even more convenient for David and others.  Stay tuned. 

Higher:  How have the trainings been helpful?

BMc:  How to complete a job application is one of the most difficult skills to teach.  They involve lots of vocabulary and take a great deal of time to explain.  Higher’s module is well researched to identify the real struggles and barriers refugees face and breaks those down well.  It’s great.

DR:  I have used both How to Complete a Job Application and Workplace Culture.  For both, I like the positive explanations that build transferable skills and teach concepts, as well as practical details.

The Job Applications module emphasized the importance of communication.  Completing an application that is neat, complete and follows instructions demonstrates those important qualities to an employer.  This concept definitely comes through in the training.

The Workplace Culture module explains the importance of unspoken assumptions and expectations in the workplace.  The training explains that US work culture often values efficiency over patience and creates a positive framework that will help clients navigate situations they will face in the workplace.



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