Helping clients keep their jobs and even position themselves for internal advancement is important. That client conversation often gets overshadowed by the thrill (and relief) of that first placement.
1. Get the basics right. Know your job and do it well. Ask questions to learn and show that you care about doing well. U.S. employers expect you to take responsibility for your own success and job training.
2. Dress the part – for the job you want, not the one you have. This is a bit difficult when the job requires a uniform. Practicing excellent hygiene and grooming is a good first step. If you come in out of uniform to pick up your check or attend a meeting, dress up a little.
3. Know the leaders and decision-makers in the company. Remember faces and names and use them in greetings. This should include your colleagues, the “big bosses” and important or frequent customers.
4. Be on time. Always. And don’t forget that on time in U.S. work culture means be early.
5. Let people get to know you. You’re on trial when you’re new. Be courteous and friendly and build relationships slowly. Speak in a calm tone of voice that people can hear. Use your English.
6. Self Start. When you know what to do in your job, do it without waiting for someone to tell you. If you see a problem or some work to be done, take the initiative to propose a solution or just do it.
7. Say “Yes”. When your boss asks you to do something you understand and can do, tell them, “yes, I will do it.” Accept any opportunity to learn and show that you are ready to work hard and learn how to do new things.
8. No Social Media. Do not check your phone, accept calls, text or type on your phone during your work time. If you have a specific family emergency or important call, you can inform your boss and get special permission. This should not happen often.
9. Improve your English. Practice with your colleagues. Make time to learn more in a class or on-line. Be sure your boss knows and can hear that you are committed to learning. Employers site lack of English as the number one reason refugees are not promoted.
10. Tell them you are interested. Your boss will not know that you want to learn, grow and get a promotion unless you tell them. Tell them and also show them through your performance.
How do you coach clients to encourage job retention and career success in their first job? Comment on this post or write us at email@example.com with your tips for clients.